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Technical Support – Level 2 (English)
Software Support
03 Nov

Our Client:

Our Client is a software development company which specializes in delivering complex IT solutions and products. They help their partners build, sustain and modernize their enterprise software. They are a small team of professionals with an entrepreneurial spirit who love to code, show creativity and innovation, thrive on collaboration and value life beyond work.

Your Role:

Your role would be to provide 2nd level technical support for a SaaS platform for financial automation. It is used by companies (SMEs) and chartered accountants to manage and book invoices, expense reports, pay and be paid. The platform’s API and widget system enables companies to connect all their accounting and financial software (accounting, payroll, banking software, etc.) together.

At this position, you will:

  • Handle break/fix and configuration issues;
  • Guide customers on troubleshooting;
  • Cooperate closely with Product and Dev teams;
  • Work from 10:00 to 19:00 during weekdays.

Qualifications and Experience:

  • 3+ years of technical support experience;
  • Understanding of API basics;
  • Know how to reads logs, find information in there and communicate the findings;
  • Knowing SQL and database troubleshooting – preferable;
  • Former experience with Datadog or Sentry or LogRocket is a plus;
  • You are a critical thinker, with a strong analytical mind, result-oriented, proactive;
  • Very good written and spoken English.

Join the Company which offers:

  • To be part of their core team and grow with the company;
  • Startup work environment, energetic vibe, and people focused on teamwork and great results;
  • Home office option;
  • Additional health insurance plan;
  • Employee referral bonuses;
  • Training and certification programs;
  • 25 days of paid annual leave.

Achieve more. Be more. 
Send your CV and launch on a fulfilling professional journey.

Valuety HR has license N 2974/04.03.2020 for providing recruitment services.

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